Back to Blog
Kohls pay bill5/6/2023 ![]() or what, will I get the items? Maybe? She wasn't sure I would actually get the items. So, the customer service rep says I can refund you or. The shipping carrier site says waiting for the package, but Khol's site says "Shipped" at the carrier waiting for the label. However, the items I originally wanted which were on clearance never arrived! The regularly priced items arrived close to the indicated shipping times. I will never be shopping at kohl's again, and I will not recommend them to anyone! what the heck is a custom service line for if not to resolve issues like this. now I have to take time out my busy schedule to go to a store to get a refund on the one they didn't send and return the others, because their customer service line could literally do NOTHING to help me resolve the issue they caused. ![]() Couldn't replace my order and couldn't even send me a different size. ![]() They then told me they couldn't do that unless I signed up for a kohl's credit card. So I asked them to go ahead and send me a size up from what I order. They told me they had the shoes I order available in a different size. I was finally able to reach a supervisor. So I asked to speak with a supervisor to find a way to get me what I ordered, and was told they would call me in half and hour. No big deal, but I called to have the missing pair sent to me and was told they no longer have the size I need. I order 3 pairs of the same shoes for the men in my wedding party, and only received 2 of them. If I could have selected ZERO STARS I would have! They don't deserve one. I will never be purchasing anything from Kohl's again. I had to call back again just so I could go through the whole process again with a different supervisor with no good outcome. I also must express my disappointment at the fact that the CS rep escalated this situation to her supervisor, Valerie, and Valerie was supposed to call me back and I never received a call from Valerie. They're not willing to reach out to the carrier to file a claim for the damage. The good news is, I can certainly reach out to the manufacturer myself which is great since I've already called Kohl's multiple times and spoken to multiple people and I have tons of time to make more calls and talk to more people who can't offer solutions. I have never heard of a company that is unable to contact their supplier regarding quality issues or freight damage. They cannot do that because they cannot place outbound calls. They're not willing to reach out to the manufacturer. Here's what Kohl's is NOT willing to do: 1. Again, no replacement and I'm left without a crib for my baby. So, I'd better be ready to haul this giant crib out to the curb at the exact moment that happens. It will be picked up by a mystery carrier at a mystery time which I will find out when they call me randomly whenever they are in the area next. I could disassemble what I've already spent several hours assembling and try to make it all fit back just perfectly in the box with 300 pieces of styrofoam and all of the other packing material and hardware. I would have to borrow a pickup from someone, load up this heavy crib, travel an hour and a half one way with an infant on $5/gal gas, and then return it to a store that doesn't carry cribs so I would be left without a crib for my baby. The closest one is an hour and a half away. Here are the two options I was provided by customer service: 1. I ordered a crib and made it about halfway through assembly and realized the headboard piece was cracked in two places (photos attached).
0 Comments
Read More
Leave a Reply. |